respond.io

📍 Jalan Pinang, Kuala Lumpur · Founded 2017

37/100

Why it ranks

Kuala Lumpur-headquartered customer conversation platform founded in 2017 that unifies WhatsApp and social channels with AI agents and automation.

Best for: Sales and support teams handling high WhatsApp volumes across several channels.

Watch out for: A self-serve SaaS platform, not a build-for-you agency; pricing is per seat/plan.

Reviews6.0/30

Experience7.4/20

Credentials3.0/20

Portfolio13.0/15

Responsiveness7.5/15

No licence on record yet.

Services	Omnichannel inbox (WhatsApp, Instagram, TikTok, Facebook), AI agents, Workflow automation, Broadcast campaigns
Pricing model	monthly
Founded	2017
Languages	English
Notable public clients	Toyota, British Airways, Radisson Hotel, Abenson, Roche, Hertz, Decathlon, Petloy, Hmlet, Nai Hospitality, Aryan Travel, Doctor Heal
Certifications & partner tiers	ISO 27001

Level 41, Permata Sapura Tower, Jalan Pinang, 50088 Kuala Lumpur

respond.io/contact — Official site: KL address, founding date
qiscus.com/en/blog/best-whatsapp-chatbot/ — Third-party roundup stating respond.io is headquartered in KL
respond.io — Customer logos; 14 linked case studies; schema foundingDate 2017-02-17
respond.io/security — 'Respond.io is ISO 27001 certified'

Where is respond.io located?

respond.io's office is at Level 41, Permata Sapura Tower, Jalan Pinang, 50088 Kuala Lumpur.

How is respond.io ranked?

respond.io scores 37/100 and ranks #2 for chatbot & whatsapp automation in Malaysia on our editorial methodology. Payment never affects rank.